Certified NICE CXone Partner
Deliver modern, digital customer experiences with NICE CXone
One unified AI platform to orchestrate channels, automation, analytics, and workforce—built, optimized, and operated by PAteam.
Why CXone with PAteam
We don’t just install tools, we make Al and automation work for your business.
Certified CXone Partner
Right licenses. Right setup. No waste.
Business-First Delivery
Designed around KPIs that matter.
Future-Ready Architecture
Built to scale, adapt, and optimize.
Governance Built-In
Controlled change. Enterprise-ready.
Full Lifecycle Support
From launch to long-term value.
Fast Time to Value
Measurable CX improvements in 60–90 days
CXone Mpower - Capabilities We Activate
NICE CXone Mpower unites every channel, bot, agent, and leader in one AI-powered fabric. We help you unlock its full potential
Omnichannel ACD + Studio
One universal queue across voice and 30+ digital channels.
Low-code Studio to design routing by intent, skills, and context.
Seamless automation agent handoffs with full interaction history.
Virtual Agent Hub + Autopilot
Guardrails, containment targets, and smooth escalations
Autopilot that completes tasks (not just answers FAQs)
Guardrails, containment targets, and smooth escalations
Enlighten Copilot (for Agents)
AI-driven guidance, compliant phrasing, suggested responses
Summaries, auto-drafted notes, and knowledge surfaced in real time
AI-driven guidance, compliant phrasing, suggested responses
Enlighten Actions (for Leaders)
Ask CX data questions using natural language
Detect trends and automate reports instantly
Trigger coaching, workflows, and actions directly
Expert (Knowledge Hub)
AI-ranked, governed answers across all channels
Versioning and approvals maintain content accuracy
Centralized knowledge ensures consistent customer responses
WEM
Accurate forecasting and scheduling across channels
AI-assisted quality evaluations and performance coaching
Dashboards aligned to operational and business goals
Orchestrator
Automate workflows across front, middle, back office
Trigger actions from CRM, ERP, ITSM systems
Reduce manual handoffs and accelerate fulfillment
Open Cloud Foundation
400+ REST APIs enable flexible integrations
Marketplace apps extend CXone capabilities rapidly
Secure, monitored integrations with enterprise platforms
Voice as a Service + SmartConnect
Carrier-grade telephony with built-in redundancy
Policy-based routing ensures call reliability
Active monitoring delivers consistent high-quality audio
Enterprise Conversational AI Cognigy + NICE CXone
AI that completes customer journeys across voice and digital not just answers questions.
Cognigy powers advanced NLU and multi-turn conversations, while NICE CXone delivers secure routing, orchestration, analytics, and workforce alignment. Together, they enable end-to-end automation with human-ready escalation.
Value guide
Cognigy CXone Integration
Virtual Agent Hub, fully connected
Value guide
Innovation
We constantly evolve to build smarter AI-driven solutions.
Value guide
Trust
Transparency and reliability guide every decision we make.
Value guide
Trust
Transparency and reliability guide every decision we make.
Value guide
Trust
Transparency and reliability guide every decision we make.
Value guide
Trust
Transparency and reliability guide every decision we make.
Value guide
Trust
Transparency and reliability guide every decision we make.
Implementation with PAteam
We don’t just “switch on” CXone. We wire it into your business operations
Discover
Map customer journeys, volumes, policies, and KPIs.
Discover
Map customer journeys, volumes, policies, and KPIs.
Discover
Map customer journeys, volumes, policies, and KPIs.
Discover
Map customer journeys, volumes, policies, and KPIs.
Discover
Map customer journeys, volumes, policies, and KPIs.
Discover
- Journey mapping, intent analysis, volume segmentation.
- Compliance risk mapping.
- Baseline KPIs + opportunity matrix.
Build
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Scale
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Design
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Enable
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Industry Plays
Problem → Solution → Impact
ROI Snapshot
Proof & Testimonials
We tailor solutions to the unique needs of each sector
Incredibly useful product
After-hours automation went live smoothly. Patients get help overnight; our teams start the day calmer.
CX Program Lead
Healthcare
Faster & more consistent
Agents stopped rekeying; the copilot handles the grunt work and RPA closes the loop. We’re faster and more consistent.
VP, Customer Care
Retail
Faster & more consistent
Agents stopped rekeying; the copilot handles the grunt work and RPA closes the loop. We’re faster and more consistent.
VP, Customer Care
Retail
Incredibly useful product
After-hours automation went live smoothly. Patients get help overnight; our teams start the day calmer.
CX Program Lead
Healthcare
Without compromising
KYC checks and disclosures are now standardized and auditable. We reduced handle time without compromising
Director of Operations
Financial Services
Why Partner with PAteam
We tailor solutions to the unique needs of each sector
Authorized
Reseller
Right licenses. Right setup. No waste.
Certified
Specialists
Deep fluency in every CXone Mpower module Worem ipsum.
Integration
Experts
Proven success connecting CXone to legacy .
Governance &
Security
Change cadence, audit trails, and compliance built in.
Outcome
Focused
Quarterly ROI cycles keep improvements compounding
Unlock the Future of Work
One platform. Copilots that elevate people. Automation that scales everywhere. Let’s design a smarter, seamless operation for your customers, your teams, and your business.
