Smarter AI. Better CX. Seamless Automation.
12K+
Enterprises Supported
We transform customer experience operations with intelligent automation, agentic AI, and platform expertise. Deliver faster resolutions, lower costs, and elevated experiences at scale
CX Workflow
Auto-Orchestrated
Powered by
CXone Automation
Hi Sarah,
Your AI copilot is ready
Sarah Smith
December, 2025
Real-time insights for faster
decisions
Performance Highlights
- Faster Resolution Time
- Higher CSAT
- Improved Agent Productivity
- Lower Operational Cost
Smarter AI. Better CX. Seamless Automation.
We transform customer experience operations with intelligent automation, agentic AI, and platform expertise. Deliver faster resolutions, lower costs, and elevated experiences at scale
The world’s best brands trust us
Why PA Team
We don’t just install tools, we make Al and automation work for your business.
Smarter AI
Insights, copilots, and decision support that empower people.
Better CX
Human-centric journeys orchestrated with NICE CXone.
Seamless Automation
Bots and digital workers that eliminate friction and scale operations.
Smooth integration
APIs first, secure governance, zero downtime.
Measured value
KPI baselines, live dashboards, and quarterly ROI reviews.
Enterprise grade trust
Security, compliance, and governance built in by design
Our Services
Three ways we turn automation into measurable impact
CXone Automation
One AI platform.
Endless CX possibilities.
One unified AI platform to orchestrate channels, automation, analytics, and workforce—built, optimized, and operated by PAteam.
Faster first-contact resolution
SLA stability across channels
Simpler work for agents
Clear dashboards for leaders
Agentic AI
Give every role a copilot.
Agentic AI brings intelligence into the flow of work, supporting agents, supervisors,
and leaders with real-time guidance, proactive insights, and next-best actions.
Surface data-driven insights and highlight improvement opportunities.
Draft ACW notes and update CRM/ITSM automatically.
Fetch knowledge instantly with context.
Surface data-driven insights and highlight improvement opportunities.
RPA Automation
Scale without adding headcount.
We deploy digital workers that handle repetitive,
rule-based processes end-to-end freeing your
teams for higher-value work.
ACW Reduced
Lower Cost-to-Serve
Backlogs Cleared Faster
Stronger Compliance
How we Work
A proven methodology that takes you from strategy to scale quickly and efficiently.
Attended bots:
Assist agents in real time.
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Attended bots:
Assist agents in real time.
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Attended bots:
Assist agents in real time.
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Attended bots:
Assist agents in real time.
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Attended bots:
Assist agents in real time.
Governance baked in RBAC, approvals, audit trails, dashboards, retries, and human-in-the-loop controls.
Industries we Serve
We tailor solutions to the unique needs of each sector
Proof & Testimonials
We tailor solutions to the unique needs of each sector
Incredibly useful product
After-hours automation went live smoothly. Patients get help overnight; our teams start the day calmer.
CX Program Lead
Healthcare
Faster & more consistent
Agents stopped rekeying; the copilot handles the grunt work and RPA closes the loop. We’re faster and more consistent.
VP, Customer Care
Retail
Faster & more consistent
Agents stopped rekeying; the copilot handles the grunt work and RPA closes the loop. We’re faster and more consistent.
VP, Customer Care
Retail
Incredibly useful product
After-hours automation went live smoothly. Patients get help overnight; our teams start the day calmer.
CX Program Lead
Healthcare
Without compromising
KYC checks and disclosures are now standardized and auditable. We reduced handle time without compromising
Director of Operations
Financial Services
Unlock the Future of Work
One platform. Copilots that elevate people. Automation that scales everywhere. Let’s design a smarter, seamless operation for your customers, your teams, and your business.
Insights & Resources
We tailor solutions to the unique needs of each sector
By Marketing | Mar 27, 2025
Intelligent Automation: Shaping the Future of Work
By Marketing | Mar 29, 2025
Emotion Recognition And Customer Engagement: How AI Enhances Empathetic Customer Support
By Marketing | Mar 19, 2025